Overview
The System emails page allows administrators to preview the platform's built-in email templates.
These emails are sent automatically when specific events occur, such as a password reset or when administrators are notified that a participant has completed all assigned assessments in a campaign.
System email templates are managed globally by the platform and cannot be edited at the account level.
Access system emails
To preview system email templates:
Go to Settings.
Go to Notifications.
Select System email templates.
Click Edit.
Preview email templates
The left side of the page displays all available system email templates.
Selecting a template shows:
The email subject
A preview of the email content
The version for the selected language
This allows you to review exactly what recipients will receive.
Change the preview language
Use the Select language dropdown to preview system emails in different languages.
Editing system emails
System email templates are managed centrally by the platform.
Important: Account owners can preview these templates, but cannot edit their content or design.
FAQs
Can I edit system email templates?
No. System email templates are managed globally and cannot be customized by account administrators.
Why can I only preview the emails?
System emails are standardized across the platform to ensure a consistent experience and proper functionality. The System emails page is provided so administrators can review the content that recipients will receive.
Can I preview emails in different languages?
Yes. Use the Select language dropdown to view translated versions of each system email template.
Does changing the preview language change the emails my users receive?
No. The language selector only changes the preview displayed on this page.