Deeper Signals

Issues with the software may also be related to your browser cache.

Your browser downloads parts of websites to make them load faster, but with how frequently we release updates to the software, your cache can sometimes bump up against the new code and cause errors.

If you clear your browser cache, this should resolve the issue for you.

Here are instructions for clearing your cache for several popular browsers:

<a href="https://support.google.com/accounts/answer/32050?hl=en" rel="nofollow noopener noreferrer" target="_blank">Google Chrome</a>

<a href="https://support.mozilla.org/en-US/kb/how-clear-firefox-cache" rel="nofollow noopener noreferrer" target="_blank">Mozilla Firefox</a>

<a href="https://support.apple.com/en-us/HT204098" rel="nofollow noopener noreferrer" target="_blank">Apple Safari</a>

- <a href="https://support.google.com/accounts/answer/32050?hl=en" rel="nofollow noopener noreferrer" target="_blank">Google Chrome</a>
- <a href="https://support.mozilla.org/en-US/kb/how-clear-firefox-cache" rel="nofollow noopener noreferrer" target="_blank">Mozilla Firefox</a>
- <a href="https://support.apple.com/en-us/HT204098" rel="nofollow noopener noreferrer" target="_blank">Apple Safari</a>

Cache clearing

Find answers and get help from Intercom Support and Community Experts

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