If you’re using VPN on your computer when accessing the Deeper Signals platform, you might encounter problems when trying to get your results at the end of an assessment.
To prevent this, turn off your VPN while using our platform, if possible.
Most premium VPN services have a kill switch that will disconnect your internet when the VPN connection drops. This protects your public IP address from leaking, but that means your WiFi will keep turning off if the VPN connection is unstable.
If your VPN keeps disconnecting and reconnecting, it’s likely that data packets are being lost or blocked between your device and the VPN server. This could be due to issues with the VPN client, your router, or your network connection. You can fix this by updating your VPN or router software, changing your VPN settings, or disabling power-saving features on your device.