Overview
If a user completed an assessment using their personal email and later appears in your HRIS import with a work email, you can merge the two accounts.
This ensures their assessment results are transferred to their work email account — keeping everything clean and centralized.
When should you use this?
A candidate completed an assessment using a personal email
The same person is now an employee in your HRIS
You want their results tied to their official work email
Important: You must be an Account Owner to be able to merge users.
Note: Users can only be merged if the imported HRIS user is still in Pending status. If both users are in Active status, they can't be merged.
How to merge users
Go to the All Users tab
Select the active user
Click on Full profile
Open the User tab
Scroll to the bottom of the profile
Under Merge user with imported (HRIS) user, click Open
Search for the work email address from your HRIS
Click Next
Click Confirm
FAQs
What happens after merging the accounts?
The user’s assessment results are copied to the work email account that exists in your HRIS.
Can any admin merge users?
No. Only an Account Owner can perform this action.
Can the merge be undone?
No. Make sure you are selecting the correct HRIS account before confirming the merge.